How we work
The same clear steps on every booking — so your office always knows what happens next, and who to contact if something changes.
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Requirement in
You send the route, dates, number of people and hotel category — through our rate-request form, email or WhatsApp. However you reach us, we note down the details so you don't repeat yourself later.
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Named contact assigned
We assign your enquiry to one named person who is responsible for replying to you. You are never passed between inboxes.
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Workable plan and private quote
We send back an itinerary planned around real travel times, entry rules and seasons, along with a private trade quote. If your plan will not work in practice, we tell you and suggest one that will.
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Confirmation in writing
Once you approve, we book and confirm every service in writing under your file number. Payment and cancellation terms are agreed before any money moves — nothing unwritten.
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Trip run by a named contact
One named person runs the trip on the ground: checking each day's plan again before it starts, managing movement on the day, and having a clear contact ready if plans need to change.
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Closing the file
After the trip ends, we close the file with a final account check and feedback, within an agreed time — so repeat bookings get better each time.
What we commit to
- A reply, and a named contact, for every enquiry
- Private quotes made for your request — never published rates
- Written confirmations before anything is considered booked
- Your client relationship stays protected — by design
What we ask of partners
- Full details: dates, number of people, category and the route you want
- Realistic time to decide during peak season, when rooms go fast
- One contact on your side for each file
- Tell us honestly when plans change — we will do the same
Start with one file
The steps above are not just a brochure — this is exactly how we will handle your first enquiry.